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How We Protect Your Personal Data

At u3888, your personal data belongs to you — we collect only what we need to run your account securely and process your transactions through Touch 'n Go…

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What Data We Collect and Why

u3888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, contact details, and the payment identifiers tied to your chosen method — whether that is Touch 'n Go, GrabPay, Boost dan FPX. We also log device and session data to protect your account from unauthorised

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access. Transaction records are retained for the period required by applicable Malaysian financial regulations. Any data collected beyond account operation purposes — such as browsing behaviour on our platform — is used solely to improve your experience and is never sold to third parties. You may
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withdraw consent for non-essential data processing at any time by contacting our support team directly. Eligibility to hold an account and the scope of data we must retain depends on local law and is applicable only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of the information we hold, or need to report a concern, our privacy support team is…

E-mel Privasi Send your data access, correction or deletion request to our dedicated privacy address. We will verify your identity before processing any change to ensure your account stays secure throughout.

Live Chat Our live chat team is available around the clock. For privacy matters, start the chat and select the Account & Privacy option so your query reaches the right team without delay.

Borang Aduan Use the in-platform complaint form under Account Settings to submit a formal privacy concern. You will receive a reference number by e-mail so you can track progress at any stage.

CARA KAMI MENGURUSKAN DATA

Browse Our Data Handling Practices

We apply specific technical and procedural controls at every stage of data handling — from the moment you deposit via Touch 'n Go through to how long your withdrawal records are stored.

Penyulitan Data

All personal and financial data transmitted through our platform is encrypted using TLS 1.2 or higher. Payment credentials for Touch 'n Go, GrabPay, Boost dan FPX are tokenised and never stored as raw card or wallet numbers on our servers.

Pengurusan Kuki

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how pages perform. You can review and adjust cookie preferences at any time through the cookie settings panel in your browser or our site footer.

Keselamatan Akaun

Two-step verification is available for every account. We also run automated checks on login location and device fingerprint; if we detect an unusual pattern, we will prompt you for additional verification before allowing access to your wallet or history.

Tempoh Penyimpanan

Account and transaction records are retained for the minimum period required under Malaysian financial and anti-money-laundering regulations. Once that period expires, data is securely deleted or anonymised so it can no longer be linked back to you.

Perkongsian Data Pihak Ketiga

We share data with third-party payment processors — including the networks behind Touch 'n Go, GrabPay, Boost dan FPX — only to the extent needed to complete your transaction. No data is passed to advertisers or data brokers under any circumstances.

Permintaan Akses Data

You have the right to request a copy of all personal data we hold on you. Submit a written request via e-mail or the in-platform form and we will respond within seven calendar days with a structured data export in a readable format.

Explore Common Privacy Questions

The answers below cover the questions we hear most often about how u3888 handles personal data, what your rights are, and how to act on them. If your question is not answered here, reach out through live chat or e-mel and we will respond promptly.

We collect your name, e-mail address, phone number and the payment identifiers you register — such as your Touch 'n Go or GrabPay account ID. We also log device type, IP address and session timestamps to keep your account secure.

Transaction records are kept for the period required by applicable Malaysian regulations. After that period, we delete or anonymise the data so it can no longer be traced back to your identity. Account profile data is removed within 30 days of a confirmed account closure.

Yes. Submit a written request through your account settings or via e-mel to our privacy team. We will verify your identity and return a structured export of your personal data within seven calendar days of receiving the verified request.

Contact us through live chat selecting the Account & Privacy option, or send an e-mel to our privacy address. State the specific data you want corrected or removed. We will process your request within seven calendar days and confirm the outcome in writing.

Only payment processors required to complete your deposit or withdrawal — the networks behind Touch 'n Go, GrabPay, Boost dan FPX — receive the data needed for that transaction. We do not sell, rent or share your data with advertisers or data brokers.

We use strictly necessary cookies to maintain your logged-in session and optional analytics cookies to see which pages perform well. You can turn off non-essential cookies at any time through the cookie preferences panel in the site footer or your browser settings.

Reach our privacy team first via live chat or e-mel so we can investigate promptly. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in Malaysia as permitted under local law.

How We Protect Your Personal Data

Reach Us About Your Privacy Rights

Browse Our Data Handling Practices

Penyulitan Data

Pengurusan Kuki

Keselamatan Akaun

Tempoh Penyimpanan

Perkongsian Data Pihak Ketiga

Permintaan Akses Data

Explore Common Privacy Questions

01 What personal data does u3888 collect when I open an account?

02 How long do you keep my account and transaction data?

03 Can I request a copy of the data you hold on me?

04 How do I ask you to correct or delete my personal data?

05 Does u3888 share my data with third parties?

06 How does u3888 use cookies and can I opt out?

07 Who do I contact if I believe my privacy rights have been breached?

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